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Hi this is asma khan I buy Movado watch in the month of April and there is lots of scratch appeared on the glass when I talk with person who work with Movado company his attitude was very rude and bad This is my last mistake that I bought 600$ watch Such a waste Read more

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  • From mobile
  • Jul 07
  • #878744

The worst customer service I have ever come across.

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I stop by at the Ellenton Outlet mall this weekend, I was promised if I don't like the watches simply just bring it back and they will refund the money, big mistake, so I brought it back the next day , and the salesperson immediately told me all sell are final, no refund and couldn't even find a time to explain and simply ask me to leave and told me if I have issue just call the HQ toll free number. What kind of service is this? where is the... Read more

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A Movado is a Movado no matter where it is purchased. There are a lot of counterfeits but usually easy to tell. I have done a lot of watches in the last 40 years and I can tell you that factory service will ALWAYS try to get the watch back to original condition no matter what the customer wants. If you send it in for a new crystal you can bet your boots you will get more than a new crystal. All watch companies do this. Factory service is not... Read more

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Purchased mine about 3 years ago. It was the nicest looking watch I ever owned. I found the crystal scratches very easily. When the watched stopped running, I thought it was time to have the battery replaced. I sent it to Movado to have the crystal replaced and the battery changed. They sent me an estimate for over $300. They said the case needed to be replaced along with the watch face. They said the battery was fine the mechanism was damaged.... Read more

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My wife's Movado Watch band's pin broke. We took it to two jewlers who said that they could not put a new pin in it. The watch and its case was fine. They said only Movado could put a new pin in it. We called them and they told us to go to Kay's Jewlers. We did they said no problem for $35 they would send it to Movado. A month later they said that it would cost $351 to clean the watch, fix the stem and who knows what. They claim that the case is... Read more

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All these Movado complaints! I have three Movados that I've had for many years--all ladies models (a Museum, a gold plated bracelet with black pearl face and crystal bezel, and a very expensive solid 14kt gold bracelet/case with mother of pearl face and diamond bezel). I've had no trouble with any of them ever, including replacing the batteries, which seem to last a very long time. The most remarkable thing is I forgot I had the Museum watch... Read more

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Don't believe the five year warranty. The crown pulled out of the case completely, (the part that adjust the time). The Movado Company gave me the old song and dance "that isn't covered". This was a seventeen hundred dollar watch that lasted until the first time change. On first contact everything was fine they said it would be covered under warranty. So I sent it to them on my dime, later I get the email with a Service Estimate, $280 for the... Read more

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I just had an awful experience at Mavado in Livermore outlets. Her name was Liliana first she opened up the store 15 minutes late secondly she was rude and seem to be overwhelmed for her job. When I asked to have to watch batteries replaced she said it would take 30 minutes I said 30 minutes ok and she said yes we're open air of the store and I have things to do? Rude service looks like I'll be by my watch is somewhere else. Read more

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I also own two Movado watches. They were gifts and I wore them everyday of and on for about three years. Now I need the batteries replaced and everywhere I've gone, the price starts at $200.00 or more. The more being if I sent them both to Movado. Each would be about $800.00 to replace the batteries. Of course the sales person at Kay Jewelers suggested that I add to her commission by purchasing another Movado and I kindly replied that I... Read more

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