Movado - Rubber gasket fell off
Rubber gasket fell off my Movado 800 series watch I purchased 1 year 8 months ago. I went to the kittery ME movado store and asked if they has could put a new rubber gasket on my watch and they said oh. That's a problem with that series watch so movado is replacing them at no charge but you need to send it out to our repair center in NJ. So they send my watch out and about 2 weeks later I get an estimate of repair emailed to me
They said crystal was scratched,case was dented, the whole sides were damaged and it would be $375.00 to repair and then they would put rubber gasket on for free..
When I asked about the warranty on the watch they said it didn't cover wear and tear.
Huh everyday use in a office one and half years later should not be excessive damage to a watch but they said this was internal damaged. When I asked how could this possibly be internally damaged they said looks like it was thrown against a wall. Really are you kidding me that's the excuse they give for expensive watches poorly made. When i asked about the gasket being no charge they said it is no charge but you must first pay to rebuild the inside of the watch first then they will put gasket on. I told the rude lady on the phone to just send the gasket missing watch back to me she said it's not water proof now the gasket is missing and condensation would build up .. Terrible, over priced JUNK.
Reason of review: Damaged or defective.
Monetary Loss: $1500.
Preferred solution: Full refund.
Location: Dover, New Hampshire
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