Movado - New strap repair

I sent my watch to Swisco as recommended by Movdo, they looked over the watch and said it need anew movement and it was dented and scratched and the total cost of repair was £350, the actual cost of the watch !!!!I told them I only wanted the strap replaced and they charged me £160 !!!!

When the watch was returned it was not working and they said it was because I didn't want a replacement movement, just the strap, the watch had been worn half a dozen times before the thin strap broke, so how could it need a new movement etc, I thought the Swiss technology was the best !!I will never recommend them to anyone .

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  • What I liked
      No items
  • What I disliked
    • Terrible customer service
    • Price of repairs or customer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Movado Watch Repair
Review category
Luxury / Jewelry
review #935190

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