Movado

I am writing to express my disappointment regarding a recent purchase made from your company. We bought a watch worth 70,000/- (modal No.

_360****____, dated _5.5.2025____), believing in the high standards and quality that your brand is reputed for. However, our experience has been unsatisfactory.

Within just a month of purchase, the watchs battery became completely non-functional and had to be replaced. While we chose to overlook this early issue, we are now facing another concern the stainless steel belt of the watch has lost its shine and appears dull and worn out, which is highly unexpected for a premium product of this price range.

This has caused considerable dissatisfaction, especially given the short time frame since purchase.

We believe that a watch of this value should reflect durability and consistent performance, both functionally and aesthetically.

In light of the above, we request that your company either replace this watch with a new one or offer an appropriate remedy to resolve the issue at the earliest. We look forward to your prompt and fair response.

Thank you for your attention to this matter.

Bought a brand new Movado watch for my husband for Christmas. It arrived, He was sooooo excited, until he opened it.

They sent us a damaged watch. So I worked with customer service, did what they told me, drove the watch to fedex to ship it back for repair or replace. It has been a while but they finally get back to me to say that the watch is out of stock and they, without talking to me, issued a PARTIAL refund to my credit card (which by this point is fully paid off, thank you very much). They refunded most of the watch price but kept $107 until I complained about it then a second refund for $107 was issued.

Cheaters!!! Now i have a credit on a credit card, I am out all of that money until i go purchase something else on that credit card, WHAT?! Not only that but my husband now does not get the watch he was so excited about and i have a credit card overpay.. So i talk to a manager who says it should not have gone down that way (i mean I spoke to the manager AFTER speaking to a condescending customer service rep who told me in essence "too bad, so sad, deal with it") and said she would send me a 3 month promo code to hopefully get the price back down to what i initially spent, yikes.

But here's the kicker, she never actually sent the promo code, she just said she did. I cannot believe Movado is this terrible... MOVADO DID US WRONG!!!

I will update once I know the final conclusion... I am hoping they fix this and mend the damaged relationship.

The battery was tested and it was just that the battery. How do I know I received a new battery?

Just when the links were placed in my watch I paid for new battery that lasted 4 four months? The manager did replace the battery again and thanked me for being patient. His service was excellent. So how long is this battery supposed to last from 07/11/2024.

He stated that I would have to pay for the next one. Well I paid for the first on that only lasted four months. Yes I was told cause my watch was old they suggested the something was wrong with it. When in in fact it was a defective battery.

Customer derive is just not what it use to be. The other representatives fill like the is good business?

Thank you to the manager changed my battery, I hope I got a new one, thank you Mavado my watch is working again for the battery I originally paid for! Cant show a picture because the repairs are done behind closed doors!

The representative in the store said she was not comfortable in changing or opening the watch. That my watch was and older model, asking me when did I receive the wate, how many months ago.

I fill that when I received the watch is none of her business and if she is representative of Mavodo , just service my watch and the personnel details of when it was given to me is non of her business. Just do your job and provide excellent customer service.That I had to wait for a manager to come who has been with the company longer. They will not be in until for one and the other 0130 hrs. Now I have to wait for someone to come in.

I can say that I hate to waste my time I do appreciate her honesty about not know how to change a battery.

Movade should at least share with their employees on how to chang a battery. The service make you not want to invest in this company anymore.

Dear Movado Team,

My name is Huzaifa Farhan, and I am a retail seller based in Karachi, Pakistan. I am interested in offering Movado products on the Daraz platform.

To comply with Daraz's requirements, I need an official authorization letter from Movado confirming that I am authorized to sell your products on this platform.

I would greatly appreciate it if you could provide me with this authorization so that I can proceed with my plans to represent Movado in the best possible way.

Please let me know if there are any specific requirements or information you need from my side to facilitate this process.

Thank you for considering my request. I look forward to the possibility of working with Movado and promoting your esteemed brand.

Best regards,

Huzaifa Farhan

[huzafafarhan46@***.com]